Glam Luxe Couture Boutique Return Policy
ACCESSORIES, INTIMATES, SALE OR DISCOUNTED ITEMS, INCLUDING ORDERS USING A DISCOUNT CODE ON A SALE DAY, ARE FINAL SALE. NO RETURNS OR EXCHANGES.
** If you are making a return, you must first notify us by email at Info@glamluxecouture.com so we can send you our return slip.**
Online returns will be issued an online credit.
Once we receive your returned package a member from our return department team will inspect and issue you an online credit. We do not offer money back returns. Online credits are sent via email to the email used at checkout.
Please allow 5 Business days for our return department to process your return once it arrives back to us.
Your item must arrive back to us within 7 days from the day you receive your order. This policy begins on the initial delivery attempt.
Original tags, including Glam Luxe Couture tags must be attached. We will not honor your return with the tags unattached.
Inside your package please enclose your information along with your order number & email used at checkout. You can also enclose the original package slip. If we do not receive this information inside your package, we will not be able to locate the order to issue a credit.
You are responsible for the shipping fee on all return items.
Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Glam Luxe Couture does not provide return shipping labels. A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
If you have an excessive amount of returns we will start applying a 15% restocking fee to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.
REQUEST A RETURN:
Before starting a return below, please make sure your return still falls within the allowable days to ensure it does not get rejected. Any returned package that arrives back after the 7th day will be sent back regardless of approval.
The return package must arrive to us on or before the 7th day from when you received your order/initial delivery attempt.
If we approve your return, please make sure you will be able to ship your package back immediately so that it arrives before the 7th daytime period.